Safety
Your safety is our top priority. Learn about the measures we take to keep our community secure.
How We Keep You Safe
Every Profile Reviewed
Our team manually verifies every new Workaway and host profile before they are listed on the site. We ensure authenticity and quality.
Emergency Help
We offer assistance in emergency situations when a host fails to fulfil their commitments. Our team is here to help.
24/7 Support
Our email support team is available around the clock to answer your questions and offer advice to help resolve any issues.
ID Verification
Members can securely verify their identity via official ID documents to inspire trust and promote safety within the community.
Community Feedback
Our team reviews every feedback left by members to help us stay informed and take action when appropriate.
Report Issues
Easily report any concerns or suspicious activity. We take all reports seriously and investigate promptly.
Identity Verification
Verify your identity to build trust with hosts and fellow travelers. A verified profile significantly increases your chances of being accepted.
How it works:
- 1Upload a photo of your official ID document (passport or national ID)
- 2Our team reviews your document (usually within 24 hours)
- 3Once verified, you'll receive a verification badge on your profile
Community Feedback
After each exchange, both travelers and hosts can leave feedback. This helps maintain a trustworthy community.
Honest Reviews
Every feedback is reviewed by our team to ensure it follows our community guidelines.
Build Trust
Positive feedback helps build your reputation and increases your chances of successful exchanges.
Report an Issue
If you encounter any problems or suspicious activity, please report it immediately. We take all reports seriously.
Contact Support